Terms of service

These Terms of Service govern your use of the Gem Aura website and your purchase of products from us.

By using our website or placing an order, you agree to these terms.

About Us

Gem Aura
24 All Saints Square
Bedworth
West Midlands
CV12 8ND
United Kingdom

Email: info@gem-aura.com
Phone: 07930303370

Products

We make every effort to ensure that product descriptions, images, prices and availability are accurate.

Jewellery may appear slightly different depending on your screen, lighting conditions and photography.

Product availability may change without notice.

Pricing

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required.

We reserve the right to correct pricing or product information errors. If an error affects an order you have placed, we will contact you as soon as reasonably possible.

Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where products are unavailable, pricing information is incorrect, or fraudulent activity is suspected.

Payment

Payment must be successfully received before an order is dispatched.

We use secure third-party payment providers to process payments.

Delivery

We will provide delivery information at checkout and/or on the relevant product or shipping information pages.

Delivery times may vary depending on the destination, availability and delivery service selected.

If an unexpected delay occurs, we will make reasonable efforts to keep you informed.

For online purchases, UK consumer law may provide additional rights regarding delivery and cancellation.

Intellectual Property

All website content, including:

  • Images
  • Product photography
  • Logos
  • Branding
  • Text
  • Graphics
  • Design elements

is owned by or licensed to Gem Aura unless otherwise stated.

You may not reproduce, distribute or commercially use our content without written permission.

Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website functionality
  • Access restricted areas without permission
  • Copy or reproduce website content without permission
  • Introduce malicious software or harmful code
  • Use the website to conduct fraudulent activity

Liability

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded under UK law, including statutory consumer rights relating to faulty or misdescribed goods. UK guidance states that businesses cannot contract out of responsibility for faulty or misdescribed goods.

Governing Law

These terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights that apply to you.