Shipping policy

We aim to make every Gem Aura order simple and secure from checkout to delivery.

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability.

If your order is expected to take longer than usual, we will contact you where appropriate.

Available delivery options, estimated delivery times and applicable charges will be displayed during checkout.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather or other disruptions.

Please ensure that your delivery information is accurate before completing your order.

Gem Aura cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If your order has not arrived within the expected delivery timeframe, please contact us:

Email: info@gem-aura.com
Phone: 07930303370

We will work with you and the relevant delivery provider to investigate the issue.

Where international delivery is offered, available destinations, delivery charges and estimated delivery times will be displayed at checkout.

Customers may be responsible for applicable customs duties, import taxes or other charges associated with international delivery where applicable.

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